This Privacy Notice informs you how we use your personal data. Our goal is to help you understand what personal data we use, what we need your personal data for, what your rights are, and what we do to protect your privacy. To explain things as clearly as possible, we encourage you to carefully read the examples related to what you are interested in.
We provide you with products and services in the digital environment. To make this Privacy Notice easier to understand, we will use the term “digital products” in this text for our following digital products and services:
ŠKODA ID is your account profile which you set up to use our digital products. We store your personal data in ŠKODA ID and our digital products access them whenever they are necessary to ensure full functionality of the digital products.
We use your personal data, so that you can enjoy full functionality of our digital products. We only use personal data which are necessary to do so. For all our digital products we need these personal data:
If you want to use a specific digital product, we may require additional personal data from you so that you could use that digital product to its full extent. If you want to know more about how we use your personal data in a specific digital product, you can learn more below in the section Specifics of particular digital products.
As we care about your privacy, in certain times we may specifically ask for your permission to access some of your data if you want to use a particular functionality of a digital product.
Also please stay assured that you can control what personal data we use by deciding which digital product you want to use. We always inform you what personal data we need when you use a digital product for the first time.
We get your personal data directly from you. Primarily, we get your personal data from the following sources:
If you want to use any of our digital product, it is necessary to create your ŠKODA ID account. As a part of your registration, you fill in basic personal data in ŠKODA ID to provide you with single sign-on solution to our digital products.
If you use some of the digital products, we may use cookie or similar technology to collect data about you via the browser. For more information about our cookie policy, you can visit Cookie Settings2.
If you log into your ŠKODA ID and we have your consent, we will link this browsing history to your account to better tailor our offers to you.
Similarly, if you use any digital products in form of a mobile app, we may need to use data which originated during your usage of the app, such as location or technical data.
If you want to know, what digital products use cookies, locations, please visit Specifics of particular digital products.
In order to provide all functionalities of our digital products, we may also use data which you inserted into our applications, such as your favourite vehicle dealer.
When we communicate with you either directly or via a dealer, we may use your data which we obtained during our communication and interaction with you to assist you with provision of our digital products.
Personal data also originate when you drive your vehicle. For example, a functionality that creates a logbook of your travels may generate such data which originate when you drive ŠKODA vehilce. We may also use such data which originated when you were driving your vehicle to provide you with such a digital product.
Cookies are small blocks of data created by a web server (while you are browsing a website) and placed on your device, used to access a website (such as computer or smartphone). If you use any of the digital products by using a web browser, we may also use the data about you collected via the browser (cookies). The cookie technology helps us, in particular, to enable some functionalities of the website, better understand your behaviour, analyse the effectiveness of advertisements, combat fraud, or fulfil other important roles. For example, we may use cookies to make the content and ads you see more relevant to you. However, we will only use cookies (other than strictly necessary cookies) if you give us the consent to use your cookies via the cookie consent tool on our websites. For more information about our cookie policy, you can visit Cookie Settings.
We use your data, but only to the necessary extent for the following reasons:
Our use of your data is necessary for provision of our performance and keeping our promise when you agree to terms and conditions of use of digital products. If you want to use our digital products, we need to collect and use your data. Without using your personal data, we cannot ensure full functionality of our digital products. Our use of your personal data is a contractual requirement, and therefore, if you do not give us your personal data, in many cases we might not be able to deliver our digital services or respond to your requests. Please be also aware that specific digital products may require specific personal data in order to be used.
It is also necessary for performance of said contract to use your data in order to maintain our digital products and provide you with our support. We use your data to ensure our digital products work as intended, to collect feedback and complaints and to bring you better versions of our current digital products. This includes primarily updating, troubleshooting, securing, and providing support to you. This ensures better user experience and full functionality of our digital products.
We control how your data is used. We are the company ŠKODA AUTO a.s., with its registered seat at tř. Václava Klementa 869, Mladá Boleslav II, 293 01 Mladá Boleslav, Identification No.: 00177041, registered in the Commercial Register kept by the Municipal Court in Prague under Section B, File No. 332.
We are part of the Volkswagen Group.
We highly respect your personal data. Generally, we disclose your data when we have your consent.
Without your consent, we disclose your data to third parties only if it is necessary for the following reasons:
If you use our digital products in connection with a third party's service (for example, log-in via Facebook, financial services, or electric chargers), we will disclose your data only if this is necessary for the use of the third party's service and the use of your data is therefore necessary to enable functionality of the digital products. Do you want to know more3?
We may disclose your data to CARIAD SE, Berliner Ring 2, 38440 Wolfsburg, Germany and other relevant companies of the Volkswagen Group that host or develop some of the digital products. Furthermore, we may disclose your data to selected members of our distribution network which is essential to enjoy full possibilities of our digital product, for example when you share with us who is your preferred dealer is.
In addition, some of our digital products (or some of their functionalities) are provided to us by third parties, who we need to share the necessary set of personal data with. Otherwise, you would not be able to use such functionalities.
We also engage providers of IT infrastructure and services such as Amazon Web Services, Inc., 410 Terry Av. North, Seattle WA 98109, USA and Microsoft Ireland Operations Limited, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland.
Upon the request, we may disclose your data to public authorities (courts, the Police of the Czech Republic and other law enforcement agencies). We disclose your data only to the necessary extent and within the boundaries of law.
Your personal data may be transferred outside of the European Union (“EU”) and European Economic Area (“EEA”), if you grant us your explicit consent to do so or if we ensure adequate safeguards for the data protection of the transferred data.
In connection with the use of third party services your personal data may be transferred to USA-based companies and stored on servers located in the United States of America (“USA”). Please be aware that such transmission may pose a risk to your data processing due to the absence of an adequacy decision and appropriate safeguards. In particular, data transmission and data processing by our partners in the USA may be subject to surveillance programmes by US public authorities and your data may be then accessed by US intelligence agencies or federal investigators. Furthermore, non-United States persons do not have the same possibilities to counter surveillance performed by the National Security Agency or the Director of National Intelligence. Lastly, USA do not provide a single authority responsible for supervisory activities. Particular states in the USA have different points of contact regarding supervisory powers related to data protection with a special court, which deals with Foreign Intelligence Surveillance issues.
If we transfer your information to other countries outside the EU and EEA, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy. These steps include:
Generally, we will retain your data until the agreement on provision of digital products between us is terminated and for the subsequent necessary archiving period.
In case of your inactivity, we will notify you no later than 4 years and 6 months after we became aware of your last activity. Then we may set your account as deactivated and archived. Unless you actively react to the notification, we will deactivate your account and archive it for the period of 6 years, after which we will delete all your personal data.
We will also delete your personal data gathered and used by your ŠKODA ID upon your request, i.e., if you delete your ŠKODA ID through the ŠKODA ID profile portal.
However, we will retain some data for longer period of time if it is necessary for our other legitimate legal or business purposes (such as for financial record-keeping or to finish open business transactions), until the relevant purpose will have been accomplished.
In connection with your personal data, you have the following rights:
You have the right to know if we use your data. If you ask us, we will tell you if we use your data or not. If yes, you can also ask us to obtain information about our use of your data and obtain a copy of data we use. You may also access such information via your ŠKODA ID account.
Upon your request, we will provide you with response within 30 days. In case of more demanding request, we are allowed to extend the period, but in any case, we will let you know.
You have the right to withdraw consent where you have previously consented to the use of your data. The withdrawal of consent does not mean that the prior use of your data before the withdrawal is unlawful, but we will not use your data for the reasons for which you withdrew the consent anymore.
You have the right to verify the accuracy of your data and ask us to update or correct the data we currently use.
You have the right, in certain situations, to ask for the erasure of your data which we retain. This right applies for example, when you withdraw your consent or when the data is no longer necessary for the reason, for which we collected or used them. We strive to erase your data always when they are no longer needed. However, please bear in mind that there are situations, in which we are not able or allowed to delete your personal data.
You have the right, in certain situations, to restrict our use of your data. This right applies for example, when you contest the accuracy of the data or when our use of your data is unlawful.
You have the right to receive your data in a structured, commonly used, and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.
You have the right to object if you think that we should no longer process the personal data. After your objection we are obliged to demonstrate compelling legitimate grounds for the processing or stop the processing.
We do not make any decisions based solely on automated processing4, including profiling5. On the contrary, we always involve human review when we make our decisions.
Decision-making based solely on automated processing happens when significant decisions about you are taken by technological means and without any human involvement. They can be taken even without profiling.
Profiling means that your personal aspects are being evaluated in order to make predictions about you, even if no decision is taken. For example, if a company assesses your characteristics (such as your age, sex, height) or classifies you in a category, this means you are being profiled.
If you have any questions about our use or protection of your data or if you want to exercise any of your rights, you can contact us:
http://www.ŠKODA-auto.com/data-privacy,
or via ŠKODA ID Portal at https://ŠKODAid.vwgroup.io
ŠKODA AUTO a.s.
tř. Václava Klementa 869
Mladá Boleslav II
293 01 Mladá Boleslav
Czech Republic
We may charge a reasonable fee when your requests are apparently unfounded or excessive considering connected administrative costs.
If you have a question about protection of your data, you can also directly contact our Data Protection Officer:
https://www.skoda-auto.com/other/personal-data
In case you disagree with our usage or protection of your data, you can lodge a complaint with the Data Protection Officer (DPO) of ŠKODA AUTO or a supervisory authority:
Office for Personal Data Protection
Pplk. Sochora 27
170 00 Prague 7
The Czech Republic
+420 234 665 111
Each of our digital products may need an additional set of your personal data to provide a full and quality experience. Also, some of our digital products may require sharing your data with a particular third-party provider of services. You can see all such differences below.
ŠKODA Connect allows you to remotely monitor and control your connected vehicle and to access the safety and service functions of your vehicle via the ŠKODA Connect Portal or the mobile application. Do you want to know more6?
In order to provide you with theses functionalities, we may need to use also the following personal data:
In order to provide you with digital product ŠKODA Connect, we may disclose your data also to the following third parties:
In case of delivery of a parcel directly to your vehicle or provision of a service that requires access to your vehicle, the selected service provider will locate your parked vehicle, unlock it, provide the service, lock your vehicle and check the lock. Your selected service provider will receive your name and surname, e-mail address, phone number and the model and colour of your vehicle. Your selected service provider will receive the location of your vehicle and the possibility to unlock and lock your vehicle only for the time necessary for the delivery of the particular parcel or providing the ordered service. You can also deactivate the service for selected partners or single delivery or service directly in the mobile application.
While purchasing the goods or ordering a service, you give consent to your selected partner to access your vehicle. The access to your vehicle is secured by a hashed information (purchase order number, designated time slot for delivery and other information) and time code (based on the configurable time slot for a delivery). There is a limit for single successful attempts to access your vehicle.
We need your localization data to ensure full functionality of the following ŠKODA Connect functionalities:
We need your voice recordings to ensure full functionality of online voice control when you search for destinations in navigation or when you dictate SMS messages.
ŠKODA Digital Connectivity Services enable you to access a wide range of services or features, such as Vehicle Status, Vehicle Health Report, Manuals, Trip Planner, Manual Appointment and Car Feedback. Do you want to know more7?
In order to provide you with our ŠKODA Digital Connectivity Services, we may need to use also the following personal data:
In order to provide you with digital product ŠKODA Digital Connectivity Services, we may disclose your data also to providers of ŠKODA Digital Connectivity Services (such as IT or delivery services providers).
We need your localization data to ensure full functionality of the following ŠKODA Digital Connectivity Services functionalities:
Car Configurator is a web-based platform for configuration of vehicles which enables you to configure your own vehicle in a few simple steps by selecting features of your wished vehicle. Do you want to know more8?
If you log in to your account, we will save your vehicle configuration and send it to you via e-mail.
In order to provide you with Car Configurator product, we may disclose your data also to a provider of financial services.
We may archive your data in the public interest and use them for scientific, historical, or statistical research purposes. In well-founded cases, your data can also be used for the reason of legal matters resolution, including the performance of our obligations towards public administration bodies and monitoring and ongoing evaluation of legal risks.
You must be at least 16 old to be able to use our digital products. Only by determining the minimum age we may become assured that our digital products are only used by persons for whom they are intended. We also provide special protection of individuals under 16 by prohibiting general access to all connected services.