1. Introduction

This document provides information on Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on an single market for digital services and amending Directive 2000/31/EC (“Digital Services Act”), regarding the applications Store available in the users' vehicle (“Store”), provided by SEAT, S.A.U., with registered office at Autovía A-2, Km 585 – 08760 Martorell (Barcelona), Spain, and tax identification number A-28049161, (“CUPRA”).

The Store includes applications (“Apps”) provided by CUPRA, as well as by independent third parties (“App Providers”). CUPRA is not responsible for the operation, functionality or any other aspect of the Apps provided by the App Providers. All such responsibility lies solely with the respective App Providers. CUPRA acts as a mere intermediary, automatically transmitting relevant information for the conclusion of the contract between the user and the App Providers. CUPRA is not a contracting party, representative or agent in any agreement made through the Store between the user and any Third-Party App providers. If the App is provided by CUPRA, the contract is entered into between the user and CUPRA.

All App Providers are businesses, within the meaning of Article 4 of “Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the Spanish General Law for the Defence of Consumers and Users and other complementary laws”.

2. Information on the number of active users

The average number of monthly active users in the EU of the Store over the past six months was below the relevant threshold of 45 million users.

3. Contact point for authorities

Please send your enquiries to the following address (Spanish, English): cupradigitalsupport@cupraofficial.com

4. Contact point for users of the Store

Please direct your enquiries to the following address: cupradigitalsupport@cupraofficial.com

5. Report of illegal content

CUPRA makes a specific form available to users for the reporting of illegal content, which is available in the detailed view of each third-party App (i.e. Apps provided by App Providers).

CUPRA will promptly notify the reporter of the decision in relation to the reported information and any appeals against the decision.

CUPRA reserves the right to temporarily suspend, with prior warning, the processing of notices and complaints submitted by individuals or entities or by complainants that frequently submit notices or complaints that are manifestly unfounded. Complaints or notices will be deemed manifestly unfounded where it is evident to a layperson, without any substantive analysis, that they are unfounded.

Whether the processing of reports is suspended and for how long depends on various factors, such as the type and severity of the abusive reports (for example, multiple reports of the same content without new information after CUPRA has confirmed that it is not possible to clearly assess the content as illegal), previous abusive reports by the user and the intention, if ascertainable.

6. Content moderation

6.1. If App Providers violate their contract or terms of use, legal regulations or the rights of third parties, CUPRA may restrict and cancel the provision of the platform to such App Providers. The sanction options include issuing a warning to the App Provider, deleting individual Apps and provisionally or permanently blocking the App Provider. When selecting the respective sanction, CUPRA will consider the severity of the violation and the legitimate interests of the App Provider, including any fault and the degree of culpability.

6.2. CUPRA may withdraw or temporarily disable Apps in the Store if they do not comply with applicable laws or fail to meet technical criteria.

7. Complaint-handling and out-of-court dispute resolution for users

7.1. The affected user can file an internal complaint against decisions made in the context of content moderation with CUPRA, via the contact address specified in the decision, or contact a certified out-of-court dispute resolution body (see section 7.2 below).

7.2. Users have the right to appeal to a certified out-of-court dispute settlement body as outlined in Article 21 of the Digital Services Act.

CUPRA will cooperate with the certified body chosen by the user. CUPRA may refuse to engage with such out-of-court dispute settlement bodies if a dispute concerning the same information and the same grounds of alleged illegality or incompatibility of content has already been resolved.

The decision of disputes by the certified out-of-court dispute settlement body will not be binding for CUPRA, unless CUPRA has expressly accepted the decision as binding.

7.3. The parties always have the right to initiate proceedings before a competent court in accordance with the applicable law.

8. Out-of-court dispute resolution for providers

For the out-of-court settlement of any disputes with App Providers, the parties may appoint two mediators to reach an out-of-court settlement.

Version: April 2026