GENERAL TERMS FOR SEAT CONNECT/CUPRA CONNECT ONLINE MOBILE SERVICES
1. Scope
1.1. These General Terms for SEAT CONNECT/CUPRA CONNECT Online Mobile Services (the “General Terms”) establish the terms that govern the relationship between SEAT, S.A.U., with registered office in Martorell (Barcelona), Autovía A-2, km 585, 08760, registered in the Commercial Registry of Barcelona in Volume 23662, Page B-56855, Sheet 1, with Spanish tax ID number (N.I.F.) A-28049161 and with contact e-mail address seatdigitalsupport@seat.es (“SEAT”) and the owner or authorised user of the vehicle (the “Client”) having contracted SEAT CONNECT/CUPRA CONNECT Online Mobile Services as described in the Applications (the “Services”).
1.2. These General Terms shall be completed with the particular conditions (which will depend on the specific service order placed by each Client), terms of use and privacy policies that govern the use of the Services by the Client.
1.3. In addition, if the Services include services from another company rendered under its own brand or name, SEAT only provides access to such services of third-party providers through the Services. In this case, these General Terms only apply to the intermediation of this access. However, for the use of third-party services, the conditions agreed with such third parties may also apply, especially in relation to the processing of personal data.
1.4. The Client shall accept these General Terms, as well as the particular conditions and any other applicable terms of use or privacy policies during the acquisition and activation procedure set out in Clause 6.
1.5. SEAT will be entitled to modify these General Terms for any valid or justified reason. The Client will be informed of any changes to these General Terms and they will become binding if expressly accepted by the Client. If the Client rejects the changes, such modifications will not enter into force for the Client, unless technical reasons make it impossible to continue providing the Services.
1.6. SEAT will store the General Terms, which will always be accessible to the Client. The Client can find an updated version of all legal documents applicable to the Services:
In the Legal Section of the infotainment system or in the Application.
Applications
SEAT ID
https://seatid.vwgroup.io/terms-and-conditions for the Terms & Conditions
https://seatid.vwgroup.io/data-privacy for Data privacy
https://seatid.vwgroup.io/imprint for the Imprint
1.7. The Client will have access to the General Terms in Spanish, as well as in the languages available to the Client in the Applications.
1.8. The Client must be of legal age to contract the Services.
2. Pre-requisites
2.1. In order to contract and/or use the Services, the Client shall meet the following pre-requisites and perform the following actions:
(i) Have a SEAT or CUPRA vehicle compatible with the Services (the “Vehicle/s”). The Client can find information about compatible vehicles in the Applications;
(ii) Have a smartphone, tablet, computer or any other electronic device with a data connection (Clause 4);
(iii) Have (or create for this purpose) a SEAT ID user account and log in with the Client's username and password (Clause 5);
(iv) Have contracted and activated the Services in the framework of the first service order placed by the Client (the “Service Order”) (Clause 6).
(v) The Client is considered the Primary User of the Vehicle. More information about the different functions and users is available at the following link https://www.cupraofficial.com/services/connect.html / https://www.seat.com/owners/connectivity/seat-connect-service.html and in the description of user roles in section 16.
2.2. If the Vehicle (regardless of the model, model year and equipment) is equipped with the “emergency call service”, the Client can use this feature with no SEAT ID user account, order or activation.
3. Services and availability
3.1. The Services are described in more detail in the Applications.
3.2. The Services can be used through the following Channels (the “Channels”):
Not all compatible Vehicles have a Navigation System. Certain compatible Vehicles are equipped with a Radio system, which allows reception of the Services with a different range. The Client can find more information about possible limitations of the equipment of the Client’s Vehicle in the Applications.
3.3. Likewise, not all Services can be used from all of the Channels mentioned above. Some Services are compatible with all Channels, with two of them or are specific for each of the Channels. The Client can find more information about the compatibility of the Services with the Channels in the Application or the Navigation/Radio System.
3.4. Each Client can contract all or some of the Services, depending on the Service Order placed during the contracting process (Clause 6). Certain Services may be offered free of charge (e.g. within a free trial period) and as factory settings when the Client acquires a new Vehicle. In the same way, each Service Order placed by the Client shall be linked to the Vehicle indicated by the Client during the activation process (Clause 6). Thus, the Services cannot be transferred to any vehicle other than the Vehicle for which the Services were contracted.
3.5. The availability of all or some of the Services may be affected by technological infrastructure restrictions, network incompatibilities and/or technical limitations in countries other than the country in which the Vehicle was first purchased by the Client. SEAT does not guarantee that the Services can be fully enjoyed in any country other than the country where the Vehicle was first purchased and, therefore, SEAT shall not be liable if such circumstances are out of its control.
3.6. In order to provide the Services, SEAT may expect that your vehicle and the Channels are in good working order, the electrical system is running and there is adequate battery power. The Service may not function if you attempt to modify or add any equipment or software to the Vehicle that is not expressly authorised by SEAT, or is not compatible with the Service. The Client is solely responsible for proper maintenance of the Client’s Vehicle or the different Channels and their systems
3.7. Due to the developments of information technologies and the technical progress of the automotive industry, the Services of the Client’s Vehicle may occasionally be adapted to new updates and improvements. For such purposes, SEAT reserves the right to modify the features of the Services, at no additional cost to the Client for the Term of the contracted Services. SEAT will inform the Client, on a durable support, of the type and scope of such modifications with reasonable notice.
Where such modifications negatively affect the Client (and provided such negative effects are not of minor importance), the Client will be entitled to terminate this contract within thirty (30) natural days of receipt of the notification informing them of the modifications, or upon modification of the Services, if this were to occur at a later time. Termination of the contract shall be regulated as stated in Clause 10 below.
Nevertheless, the right to terminate this contract for the purposes above shall not apply if SEAT has given the Client the option of maintaining, at no additional cost, the Services without the modification and they remain in compliance.
3.8. SEAT will take reasonable action within its capacities to ensure the continuous availability of the Services, and will make its best efforts to take care of any faults as soon as is feasible.
3.9. Nonetheless, in case of force majeure (for example, armed conflict, adverse weather conditions or labour conflict measures, etc.) or due to the performance of maintenance, repairs or any other actions required on the SEAT technical devices or the devices of third parties that provide data, contents, information or the transfer capability of the Services, the Services may be interrupted or adversely affected (speed). Likewise, an increase in the simultaneous use of the Services may impair such Services.
3.10. In addition, SEAT will take the appropriate measures to update the Services, especially in order to prevent threats of cyberattacks against the safety of vehicles, traffic, life, health, the right to information (privacy), the ownership, assets of the Client, the owner or holder of the vehicle or against any third party or SEAT itself. Such measures may result in restrictions to the Services and/or the data connections. Depending on the severity of the threats and/or the importance of the assets threatened, such measures may also imply a temporary blockage of some or all of the Services, as well as an interruption of the data connection.
3.11. To implement the above measures or to restore the total availability of the Services or the data connection, SEAT may provide the Client with a free software update in the Vehicle, to be installed by the Client as soon as possible. Restoring complete availability of the Services may also require another action by the Client (for example, changing the SEAT ID password). SEAT will not be responsible for any lack of conformity regarding the Services if, after a reasonable period, the Client has not installed such updates following SEAT’s indications.
3.12. On their part, the Client grants SEAT a non-exclusive, unlimited, unrestricted, full, transferable, free and sub-licensable right of use of all data derived from their use of the Services, especially technical data, that do not refer to persons or where personal references have been removed (anonymised data).
3.13. In the event of technical issues or any other problem related to the Services, the Client can refer to SEAT’s Customer Care department. The Client can find the contact details in the Applications.
4. Data connection
4.1. In order to be used by the Client, the Services require the following data connections:
4.2. Data connection between the Vehicle and the data server:
4.2.1. The data connection between the Vehicle and the SEAT data server is required to use the Services.
4.2.2. The contracting of the Services includes part usage of the Client’s data connection as regards certain Services. In order to use other Services, which may require higher data connection usage, the Client may purchase additional data packages from third parties, at his/her own expense. Further information on the data connection required for each of the contracted Services can be found in the Applications, as well as alternatives for purchasing additional data packages from telecommunication operators. SEAT shall not be liable for the connectivity services provided by third parties.
4.2.3. The Services are configured to activate the data connection between the Vehicle and the data server when the Vehicle is located in a country authorised by SEAT for the use of such communication (“Area of Use”).
4.2.4. The countries within the Area of Use of the Vehicle depend on the model, the model year and the Vehicle's equipment. The Client can find further information about the Area of Use of his/her Vehicle in the Application.
4.2.5. The operation and performance of the data connection between the Vehicle and the data server depend on a range of causes, which may be out of SEAT’s control at times. For illustration purposes, and without limitation, the adequate reception of the signal at the location of the Vehicle, the failure, reduction or interruption of the coverage in tunnels, garages and underground subways, as well as other adverse factors (weather conditions, devices causing interference, buildings, heavy use of the relevant mobile telephone network).
4.2.6. SEAT is under no obligation to maintain or support any data connection between the Vehicle and the SEAT data server if the specific network technology that the connectivity of the Vehicle relies upon is discontinued (“Technology Sunset”).
4.3. Data connection between the Client’s Device and the data server:
4.3.1. The data connection between the Client’s Device and the data server for use of the Services through the Application is not part of the Services provided by SEAT. Therefore, the terms and conditions agreed with the telecommunication services provider of the Client and/or the Co-users shall apply. The above may result in additional costs, especially in the case of connectivity and roaming fees. These costs are out of the scope, control and responsibility of SEAT.
5. User Account
5.1. The Client must have (or create for this purpose) a SEAT ID user account (“SEAT ID User Account”) through the Application or as indicated in the Navigation/Radio System of the Client’s Vehicle. The terms of use and the privacy policy applicable to the SEAT ID User Account can be checked at any time at the following link: https://seatid.vwgroup.io/terms-and-conditions.
5.2. The Client must log into the Application or the Navigation/Radio System of the Client’s Vehicle (according to the vehicle model) with his/her username and password in order to, amongst other things, contract and activate the Services in the Client’s Vehicle, as well as to check and manage the status of the contracted Services at any time, except for the “emergency call service”.
5.3. The Client must keep the login details confidential, especially the password. If the password is disclosed to third parties, the Client shall modify this password immediately or, in the event the Client is unable to log in to the SEAT ID User Account, shall notify SEAT immediately. Through the ID Portal, the Client may be able to recover the user’s password. For further questions about recovering passwords, the Client can contact SEAT’s Customer Care Department in each country (the service has limited opening hours) or check the FAQ section in the Applications.
5.4. Some Services require a personal identification number (S-PIN) to log in. The Client can find further information on this in the Applications. The client must keep this security PIN confidential. If the security PIN is disclosed to third parties, the Client shall modify the security PIN immediately.
5.5. The Client shall take all necessary actions to guarantee that the information in the SEAT ID User Account is true and complete. Since SEAT and the Client will be in contact using the e-mail address, the Client shall have a valid e-mail address and have access to the relevant e-mail account. Changes to the Client’s e-mail address or any other Client data shall be updated by the Client as soon as feasible through the corresponding section in the SEAT ID User Account.
5.6. SEAT provides the SEAT ID User Account to the Client free of charge.
6. Contracting and activating the Services
6.1. The Client can contract the Services (by placing new Service Orders or by renewing them) and activate them by logging into the Application or the Navigation/Radio System (according to the vehicle model) with his/her login details for his/her SEAT ID User Account. Upon activation of the Services, the Vehicle will connect to the Client’s SEAT ID User Account and the Client will be able to start using the contracted Services.
6.2. If the Client places new Service Orders or renews them after expiry of the initial ones, the Client will need to repeat the activation process, unless the payment for the renewal is confirmed by SEAT before the expiry date of the initial Service Order made by the Client.
6.3. As an exception to the above, in order to activate the Services for “Remote Lock & Unlock” and “Digital Key”, a double authentication process by the relevant dealer will be required in each case.
6.4. Depending on the model and equipment of the Client’s Vehicle, the Client can contract and activate the Services using different means. The Client can find more information and advice on the activation process in the Applications or can refer to the relevant dealer.
6.5. Depending on the means used to contract the Services, the Client must take the following steps:
6.6. Contracting and activating the Services through the Application (“out-car activation”) as applicable:
(i) The Client must have a smartphone, tablet, computer and/or any other electronic device with a data connection and a SEAT or CUPRA Vehicle that is compatible with the Services;
(ii) The Client must log into the Application using the Client’s login details for his/her SEAT ID User Account;
(iii) The Client must insert the Vehicle Identification number (VIN). The Client can find the VIN in the lower number on the windshield or in the Vehicle documents;
(iv) The Client must place the relevant Service Order for the desired Services, as well as accept the terms that apply.
When the Client clicks the box to proceed with contracting the Services, the Client accepts these General Terms, as well as the particular conditions (which will depend on the relevant Service Order placed by the Client) and any other terms of use or privacy policies that may apply;
(v) The Client must note down and memorise the connection code that will be shown (the “Connection Code”) and must insert this number in the Vehicle's Navigation/Radio System to establish the connection; and
(vi) SEAT will send an e-mail to the e-mail address provided by the Client when creating his/her SEAT ID User Account. This email will contain the following information:
a) Confirmation by SEAT of the Service Order (“Order Confirmation”);
b) Confirmation by SEAT that the Services have been activated correctly and the Client can start to use them; and
c) The relevant invoice/ticket issued by SEAT depending on the Service Order placed by the Client.
The date of receipt of the Order Confirmation will be considered the date of execution of the contract.
6.7. Contracting and activating the Services through the Vehicle's Navigation/Radio System (“in-car activation”) as applicable:
(i) The Client must have a SEAT or CUPRA Vehicle that is compatible with the Services;
(ii) The Client must log into the Navigation/Radio System using his/her login details for his/her SEAT ID User Account;
(iii) The Client must place the relevant Service Order for the desired Services, as well as accept the terms that apply.
When the Client clicks the box to proceed with contracting the Services, the Client accepts these General Terms, as well as the particular conditions (which will depend on the relevant Service Order placed by the Client) and any other terms of use or privacy policies that may apply;
(iv) The Client must go through a 2-key verification process (opening and closing the Vehicle with each of the keys);
(v) The Client will need to wait until the message confirming the activation of the Services is displayed on the Vehicle's Navigation/Radio System screen; and
(vi) SEAT will send an e-mail to the e-mail address provided by the Client when creating his/her SEAT ID User Account. This email will contain the following information:
a) Confirmation by SEAT of the Service Order (“Order Confirmation”);
b) Confirmation by SEAT that the Services have been activated correctly and the Client can start to use them; and
c) The relevant invoice/ticket issued by SEAT depending on the Service Order placed by the Client.
The date of receipt by the Client of the Order Confirmation will be considered the date of execution of the contract.
6.8. If the Client is a consumer (“consumidor”), the Client will be entitled to withdraw from the contract within fourteen (14) days of the day on which the contract was executed following the procedure established in this Clause. The steps to be taken by the Client in order to exercise the right of withdrawal are set forth in Clause 10 of these General Terms (the “Right of Withdrawal”). Together with the Order Confirmation, the Client will receive the official form (optional) to exercise the Right of Withdrawal. If the Services are provided to the Client free of charge (e.g. within a free trial period), exercising the Right of Withdrawal will not incur any refund.
7. Economic conditions – Payment method
7.1. The Services will be subject to the economic conditions in force at the time the Services are contracted or renewed by the Client. The current list of prices and applicable taxes will be available at any time for the Client in the Application.
7.2. Likewise, the Client will be able to find out more about applicable prices for the Services during the contracting and activation process and the placement of the Service Orders. The Order Confirmation sent to the Client after such process is concluded will include the invoice/ticket with the applicable prices and taxes (Clause 6).
7.3. Exceptionally, SEAT may offer some Services to the Client free of charge (e.g. within a free trial period) when the Client purchases a new Vehicle that is compatible with the Services.
Nonetheless, the renewal or placement of new Service Orders will require the Client to pay the corresponding price. In this regard, before the expiry of the Period of Validity of the first Service Order placed, SEAT will inform the Client via e-mail (on more than one occasion) of the option to renew the current Service Order or to place a new one.
7.4. If the Client does not confirm and pays the price for the renewal of the Services or the placement of a new Service Order after SEAT sends the last notification, SEAT reserves all rights to cancel/terminate the Client’s access to the Services upon expiry of the Period of Validity. In any case, the Client will be entitled to contract the Services again at any time after expiry of the previous contract.
7.5. The payment of the price for the Services, renewals and/or the placement of new Service Orders, shall be carried out and executed by the Client through his/her SEAT ID User Account, which will redirect the Client to a payment platform/gateway operated by or through J.P. Morgan Mobility Payments Solutions S.A. (“EMI”). EMI is an electronic money institution incorporated under the laws of Luxembourg, with registered office at 19-21, route d’Arlon, L-8009 Strassen, Luxembourg, registered with the Luxembourg Commercial Registry (Registre de Commerce et des Sociétés) under number B215079 and operates under the supervision of the Luxembourg financial authority (Commission de Surveillance du Secteur Financier, CSSF). As the case may be, the payment process may be governed by the terms and conditions and/or privacy policy applicable to payments by end users agreed between the Client and EMI from time to time. If this is the case, the Client will be properly informed in order to provide his/her consent. In this regard, if the information provided by the Client as part of the registration process changes, the Client will need to inform EMI without undue delay by updating the relevant data. If necessary, the Client may be required to provide evidence of the updated data with appropriate documents.
7.6. Any circumstance outside SEAT’s control that compromises the success or proper completion of the Client’s payment will automatically cause interruption and/or cancellation of the contracting process.
8. Period of Validity
8.1. The period of validity of the contract will be established when each Service Order is placed (“Period/s of Validity”). In general (though not always), the Services will be contracted by the Client for a Period of Validity of one year.
8.2. The Period of Validity will start on the date of activation of the Client’s Vehicle warranty. In case of renewals and/or placements of new Service Orders (and provided that payment is received by SEAT before the expiry date of the initial Services contracted), the date after expiry will denote the start of the Period of Validity of this renewal and/or placement of new Service Orders. If the payment for the renewals and/or placement of new Service Orders is received by SEAT after expiry of the initial Services contracted, the date on which payment is confirmed by SEAT will denote the start of the next Period of Validity.
8.3. By accepting these General Terms and for the pertinent purposes, the Client expressly requests that the provision of the Services begins during the period established for exercising the right of withdrawal set forth in Clause 9.
8.4. For Services offered to the Client free of charge in the context of the purchase of a new Vehicle, the Period of Validity will be proportionally reduced by the number of days that have elapsed from activation of the warranty of the new Vehicle to the day on which the Services are activated in accordance with the procedure described in Clause 6 of these General Terms.
8.5. The Period of Validity for the contracted Services is linked to the Client’s Vehicle and can be checked by the Client in the Application by logging into his/her SEAT ID User Account.
8.6. SEAT will remind the Client of the option of renewing the contract or placing new Service Orders when the Period of Validity is close to expiring. The notification will be sent to the Client’s e-mail provided when creating his/her SEAT ID User Account. If the Client wishes to renew the contract or place a new Service Order, the Client will need to follow the instructions provided by SEAT and start a new contracting and activation process (as the case may be) through the Application and/or through the Vehicle's Navigation/Radio System (as applicable) in accordance with these General Terms.
8.7. If the Client does not renew or place new Service Orders upon expiry of the Period of Validity, the contract between SEAT and the Client will be terminated automatically.
9. Termination and assignment of the contract
9.1. The contract will be terminated:
a) When the Client does not renew the Services and/or places a new Service Order upon expiry of the initial Period of Validity, in the terms set out in Clause 8;
b) In case of a lack of conformity in accordance with Section 15.
c) At the non-breaching party’s will, when the other party has substantially breached any of the legal or contractual obligations established. In this scenario, if compliance is still possible, the non-breaching party will notify the other party in writing of the relevant breach, and the willingness of the non-breaching party to terminate the contract if the breaching party does not remedy the breach within ten (10) days of receipt of the notification. Upon expiry of this period without remedy, the non-breaching party will be entitled to terminate the contract by notifying the other party in writing, and will be entitled to claim for the relevant damages and losses. On the other hand, if compliance is not possible, the contract will be terminated with receipt of the notification from the non-breaching party requesting termination and indicating the reasons for this request.
d) In the event of a Technology Sunset, as described in Clause 4.2.6, the Client will be able to terminate the Services affected by the Technology Sunset by written notice to SEAT, if there are no alternative connectivity solutions with the applicable technology.
e) Should the Client be unable to comply with the provisions under Clause 20, SEAT may terminate the User Agreement with immediate effect and any other related agreements that exist between SEAT and the Client and block his/her future access to SEAT ID and any Connected Services or connected products, software and technologies.
9.2. In the event the contract was terminated for any of the reasons set forth in the preceding section, the particular conditions that apply to the Services contracted by the Client at each time will also be terminated and access to the Services will be cancelled.
9.3. None of the parties can assign their rights or obligations hereunder without prior written consent of the other party. As an exception to the above, SEAT reserves the right to transfer the Service contract (without making any modification to the contractual conditions) to any other company of the SEAT Group. For such purposes, the Client herein authorises SEAT to proceed with such assignment. In any event, SEAT will inform the Client of the assignment as soon as feasible.
9.4. At the Client’s request, SEAT will make any content other than personal data that the Client has provided or created when using the Services available to the Client. Such data will be provided free of charge, in a reasonable period of time and in a common electronic format.
10. Intellectual and industrial property rights
10.1. The Client has a non-exclusive, non-sublicensable and non-transferable right to use the Services (as well as the content, materials and the information related thereto), the Application and the Navigation/Radio System during the Period of Validity of the contracted Services. The use will be limited to those countries where the Services can be used (as indicated in the Applications).
10.2. The Client is not authorised to transfer or disclose the content and information related to the Services, nor to exploit the Services in any way, for example, for the benefit of third parties or for commercial purposes or for profit. The Client is also not authorised to alter, copy, modify, decompile, disassemble or perform any reverse engineering on the Services and/or the Channels, their parts or contents and source codes. Furthermore, the Client shall not, under any circumstances, remove, alter, elude or manipulate any protection device or security system installed in the Channels.
10.3. The Client acknowledges that the intellectual and industrial property rights and any other rights over the Services (including their contents, texts, data, databases, images, photos, graphics, voices, videos, names, trademarks, distinctive signs, designs, software, interfaces, etc.), the Application and the Navigation/Radio System, as well as their component parts are property of SEAT, its licensors and/or third parties. In this sense, when the Client contracts the Services he/she only acquires the rights strictly necessary for using the Services under the terms established in these General Terms.
10.4. The Client is not permitted to use the Services, the Application or the Navigation/Radio System or their component parts in violation of these General Terms and/or any other applicable terms of use, third parties’ rights and/or applicable laws. The Client shall stop any inadequate use of the Services, the Application and the Navigation/Radio System or their component parts. In particular, the Client undertakes not to distribute, reproduce, publicly communicate and/or modify for any purposes all or some of the Services, the Application, the Navigation/Radio System or their component parts, nor to carry out any other action that may harm the validity of any of the above.
11. Data protection
11.1. SEAT will protect the personal data provided by the Client. Such data will be exclusively used when its use is legally permitted and the Client has expressly agreed to such use. The Client can find more information about this matter as regards the Services in the Privacy Policy document, available in the Application.
12. Client responsibility
12.1. The Client shall confirm that he/she fulfils the pre-requisites for contracting and using the Services, in accordance with the provisions of these General Terms and, in particular, Clause 2.
12.2. Additionally, the Client shall be responsible for using the Services without contravening these General Terms, the particular conditions which may be applicable and any other terms of use or the privacy policy of the Application and the Navigation/Radio System, as well as the laws in force and the rights of third-party individuals or companies.
12.3. If the Client is not the owner of the Vehicle, before performing software updates, the Client is responsible for making sure that they are authorised to do so. The Client may find information on the permission to perform the software update in the applicable agreements between the Client and the owner with regards to the Vehicle (e.g. in the lease agreement or –in the case of a company car– the employer’s company car guidelines or the employment contract). In case of any doubt, the Client should obtain the prior consent of the Vehicle owner to perform the software update.
12.4. In the event an authorised third party used the Vehicle, for example a family member or an employee of the Client, the Client shall take appropriate action (for example, obtaining the consent of the relevant third party) to guarantee that, when such party logs into the Services, he/she does not violate third-party rights. It must be noted that the Client obtains information about the Vehicle and, thus (indirectly), about this third party (such as the user’s behaviour, location, etc.). The warning messages as regards the Vehicle and or messages for faults that will remain in the Vehicle are shown in the Application, in the section that provides information about the Vehicle status.
12.5. The Client undertakes to observe intellectual and industrial property rights and any other kind of right of SEAT or of any other third party over the Services, the Application and the Vehicle's Navigation/Radio System under the terms established in Clause 11.
12.6. The Client shall be liable to SEAT for any breach or violation which arises from use of the Services by any person other than the Client, holding SEAT harmless from any circumstance resulting from such inadequate use.
12.7. If the Client is, at the same time, the driver of the Vehicle, the Services can be used by the Client if he/she complies with all applicable laws regarding Traffic and Road Safety.
12.8. The Client is aware that the Online Voice Assistant may use Artificial Intelligence (“AI”) to generate output, using AI tools such as ChatPro, which is based on ChatGPT from OpenAI.
The Client is responsible for any voice commands they issue to the Online Voice Assistant and must ensure that their voice commands do not violate applicable law or third-party rights (particularly copyright or privacy rights).
The output of the Online Voice Assistant (“OUTPUT”) may be incorrect, inaccurate, incomplete or offensive. The Client should not rely on the OUTPUT and should evaluate the OUTPUT for accuracy and appropriateness regarding their particular use. Before using or disseminating the OUTPUT (particularly on social media or otherwise on the internet), they should also ensure that such use of the OUTPUT does not infringe third-party rights (particularly copyright or privacy rights).
13. SEAT liability
13.1. SEAT will not be liable for any damage caused by the Client's use of the Services, the Application and/or the Vehicle's Navigation/Radio System that contravenes these General Terms or due to inadequate use. The foregoing applies especially if the driver of the Vehicle is distracted while driving due to use of the Services or the Application, and this leads to an accident.
13.2. In particular, due to the digital nature of the information provided by SEAT in the framework of the provision of the Services and the possibility of errors both in the storage and the transmission of such information via the internet, SEAT does not guarantee the up-to-date nature, accuracy, truthfulness, correctness or quality of the information transferred or provided to the Client through the Services. In this sense, except in those cases expressly contemplated in the applicable law, SEAT will not be liable for the up-to-date nature, accuracy, truthfulness, correctness or quality of the data and the information provided through the Services, nor for the data and information provided by third parties.
13.3. As regards the information, data, images and other content provided by third parties in the framework of the provision of the Services, the Client acknowledges that SEAT does not review or modify the content of such data, or any other content or information.
13.4. Neither will SEAT be liable for any circumstance affecting the Services derived from problems with the data connection provided by third parties. In this sense, SEAT will not be liable for any Technology Sunsets, as described in Clause 4.2.6. However, SEAT will notify the Client in writing within a reasonable time period after becoming aware of the impending Technology Sunset and the prospective date after which the technology will no longer be available.
13.5. SEAT will not be liable for any damage caused by the choice by the Client of an inadequate password to log in to the SEAT ID User Account or an inadequate protection of the password. Neither will SEAT be liable for any damages caused by third parties who have been granted access to the Services by the Client.
14. Warranty
14.1. Without prejudice to clauses 13 and 14 above and the Client’s right of withdrawal, provided the Services have been installed properly, and for the duration of the relevant contract, SEAT shall be liable to the Client in the event that the Services (i) do not conform to the description and qualities made available to the Client in these General Terms and the particular conditions stated in the Application prior to contracting, which should be of the same quality and features that similar services offer; and provided the Client has not expressly accepted that any specific feature of the Services deviates from such conformity; (ii) are not fit for the ordinary uses for which they are intended (including those uses for which similar services are provided, taking into account the existing technical standards); (iii) are not provided with adequate instructions (and which the Client may reasonably expect to receive); and (iv) are not provided with relevant updates as stipulated by the contract.
14.2. SEAT shall provide all necessary updates, including security updates, to ensure the conformity of the Services during the term of the applicable contracted Service, as indicated in its particular conditions. The above shall not apply if the Client does not install the updates made available by SEAT in a reasonable period, provided SEAT has duly informed the Client about such updates and the instructions provided in this regard are accurate.
14.3. In the event of a lack of conformity of the Services, the Client is entitled to have Services brought into conformity, e.g. via updates, restoration of the continuous supply or elimination of the restricted performance (speed). If (i) SEAT refuses or fails to ensure conformity within a reasonable period of time and without significant inconvenience for the Client, or (ii) where the lack of conformity is of such a serious nature that it is unreasonable for the Client to apply for rectification first, the Client is entitled to (a) in the case of payable Services, a proportionate reduction of the price, if any, for the period of time during which the digital content or digital service did not comply and (b) unless the lack of compliance is only minor, terminate the contract in accordance with Section 3.7. A discount or refund is proportionate if it reflects the decrease in the value of the Services compared to the value that the digital content or digital service would have provided had they been compliant.
14.4. In contrast to the regulations in Section 15.1 above, SEAT shall not be liable for the lack of conformity when it results solely from the Client’s failure to install the update within a reasonable time, provided that the failure to install by the Client was not due to the lack of or shortcomings in the installation instructions provided by SEAT.
14.5. In order to assert the Client’s rights under Section 15, the Client must contact SEAT’s Customer Care department.
15. Co-users
15.1. The Client can authorise a reasonable number of individuals (for example, family members, friends, colleagues) to use the Services in the Client’s Vehicle (the “Co-user” or “Co-users”).
15.2. The general rule, in order to use the Services for the Client’s Vehicle, is that the Co-user must have a SEAT ID User Account or create such account in the terms established herein, activate the Services specifically linked to his/her SEAT ID User Account as regards the use of the Vehicle, and accept these General Terms, the particular conditions and any other terms of use or privacy policies which may be applicable.
15.3. The Services cannot be used simultaneously and certain Services cannot be used by any person other than the Client, even with a SEAT ID User Account. Not all Services require a SEAT ID User Account to be used by drivers or passengers other than the Client. More information on this is available in the Application or the Navigation/Radio System. In such cases, the Client will be responsible for informing such individuals about the terms applicable to the Services and the correct use of such Services.
15.4. The use of the Services will not imply any additional cost for Co-users who did not originally contract the Services.
15.5. The scope and, in general, the smooth and uninterrupted use of the Services by the Co-users will depend on the use available for the Client, and the features and contents acquired by the latter. SEAT is not obliged to inform the Co-user of any modifications to the Services. SEAT is only obliged to inform the Co-users of any modifications to these General Terms if such changes affect the Co-users.
15.6. The Client and any occasional Co-user can terminate the right of the Co-user at any time by cancelling the relevant user accounts. Otherwise, the access of the Co-user to the Services will end upon expiry of the Period of Validity of the Services contracted by the Client from time to time or in case of termination of the contract in the terms set forth in these General Terms.
15.7. The co-user of the Vehicle can be a Primary User (Primary User), Secondary User (Secondary User) or a Guest User (Guest User).
Each user has the following roles:
A. Primary User: the person that orders Services and connects the Vehicle to Services according to these General Terms. The Primary User has access to the full scope of Services available. The Primary User should be the owner, keeper or another person who uses the Vehicle predominantly (e.g. leasees, company car users, etc.).
B. Secondary User: the person that is logged into the Vehicle and connected to Services with their SEAT ID, who is approved as a Secondary User of the Vehicle by the Primary User. The Secondary User does not have access to Services that are exclusively provided to the Primary User. The Primary User can remove the Secondary User at any time via the Application. The Secondary User can also cancel their role as a Secondary User themselves. The Secondary User role is intended for a person who uses the Vehicle regularly for a longer period of time (e.g. family member, life partner or friend of the Primary User). Several Secondary Users can be assigned to the Vehicle simultaneously. The Secondary User must accept these General Terms when they first log in to a Vehicle connected to SEAT CONNECT. The Secondary User shall not be subject to any rights or obligations that are only assigned to the Primary User under these General Terms.
C. Guest User: the person that is logged into the Vehicle and connected to SEAT CONNECT with their SEAT ID. The Guest User does not have access to Services that are exclusively provided to the Primary User or the Secondary User. Any Vehicle user (including Anonymous Guest) can delete the Guest User in the Vehicle at any time via the Navigation System. The Primary User can remove the Guest User at any time via the Application. The Guest User role is intended for a person who uses the Vehicle regularly for a longer period of time (e.g. family member, life partner or friend of the Primary User), occasionally or as a one-off. The Guest User must accept these General Terms when they first log into a Vehicle connected to SEAT CONNECT. The Guest User shall not be subject to any rights or obligations that are only assigned to the Primary User or the Secondary User.
These conditions do not apply to users who are not Primary Users, Secondary Users or Guest Users, and who are using the Services without having connected SEAT CONNECT to their SEAT ID (Anonymous Guest).
The available user roles may vary depending on the model, year of manufacture and the Vehicle's equipment, as well as on the software version of the Services included in the Vehicle. More information is available at the following link: https://www.cupraofficial.com/services/connect.html / https://www.seat.com/owners/connectivity/seat-connect-service.html
16. Permanent transfer of the Vehicle
16.1. The Service contract will always be linked to the Vehicle and, therefore, the Client will not be entitled to transfer the Services to any other vehicle. In the event of sale or any other permanent transfer of the Vehicle to any third party purchaser (the “Purchaser”), the Client shall:
In the event of loss or destruction of the Vehicle, the Client shall have no claim against SEAT for reimbursement of the price paid for the Services.
16.2. The Purchaser may use the Services after creating a SEAT ID User Account, acquiring any Services, and activating such Services in line with the provisions of this document.
16.3. The validity of the transfer of the Service contract to the Purchaser will depend on SEAT’s approval, which will not be unreasonably withheld. The Order Confirmation for the Services, as established herein, will serve as proof of acceptance by SEAT of the transfer of the contract.
17. Jurisdiction and applicable law
17.1. These General Terms shall be governed by Spanish common law (“legislación española común”). If the Client is a consumer, the laws of the state in which the consumer has their domicile or normal place of residence when the contract was executed shall apply.
17.2. Any dispute arising from this contractual relation shall be subject to the competent courts of the city of Barcelona (Spain). Notwithstanding the foregoing, if the Client acts as a consumer, such disputes shall be subject to the courts of the place of residence of the consumer.
17.3. If the Client acts as a consumer, they may also submit any dispute arising from or in relation to these General Terms to an alternative dispute resolution (“ADR”) procedure.
Notwithstanding the above, SEAT does not undertake nor is committed to taking part in online dispute resolution procedures before the consumer arbitration body. Section 18.3 only applies to consumers whose domicile or place of ordinary residence is in a member state of the European Union and does not affect the statutory regulations regarding alternative consumer dispute resolution that may exist in countries outside the European Union.
18. Severability
18.1. If any term or provision of these General Terms is found to be invalid, illegal or unenforceable, the remaining terms and provisions shall not be affected, provided that the rights and obligations of the parties arising from these General Terms are not essentially affected. For these purposes, essential means any situation that causes serious damage to the interests of any of the parties, or in relation to the purpose of these General Terms. Such affected clauses shall be superseded or integrated with other clauses which, being compliant with the law, have the same purpose as the substituted clauses.
19. Export control
19.1. When using the SEAT ID User Account and the Services, the Client undertakes to comply with all applicable foreign trade and export control provisions, laws and rules. In addition to national foreign trade export control provisions, laws and rules, this may also apply to EU export control provisions, laws and rules as well as extraterritorially applicable export control and sanction regulations of the United States of America and other countries. The Client is also responsible for compliance with any applicable local provisions, laws and rules regarding the import, export or re-export of the digital services and related products, software and technologies.
19.2. The Client further acknowledges and confirms that, based on applicable export control and sanction rules and regulations –to the extent their observance is legally compliant– the Client is not prohibited from obtaining or using (the) digital services and related products, software or technologies.
© SEAT, S.A.U. 2025. Total or partial reproduction is prohibited. All rights reserved.
Annex I
Creative Commons Licence
Attribution-ShareAlike 4.0 International
By exercising the Licensed Rights (defined below), You accept and agree to be bound by the terms and conditions of this Creative Commons Attribution-ShareAlike 4.0 International Public Licence ("Public Licence"). To the extent this Public Licence may be interpreted as a contract, You are granted the Licensed Rights in consideration of Your acceptance of these terms and conditions, and the Licensor grants You such rights in consideration of benefits the Licensor receives from making the Licensed Material available under these terms and conditions.
Section 1 – Definitions.
a. Adapted Material means material subject to Copyright and Similar Rights that is derived from or based upon the Licensed Material and in which the Licensed Material is translated, altered, arranged, transformed, or otherwise modified in a manner requiring permission under the Copyright and Similar Rights held by the Licensor. For purposes of this Public Licence, where the Licensed Material is a musical work, performance, or sound recording, Adapted Material is always produced where the Licensed Material is synced in timed relation with a moving image.
b. Adapter's Licence means the licence You apply to Your Copyright and Similar Rights in Your contributions to Adapted Material in accordance with the terms and conditions of this Public Licence.
c. BY-SA Compatible Licence means a licence listed at creativecommons.org/compatiblelicenses, approved by Creative Commons as essentially the equivalent of this Public Licence.
d. Copyright and Similar Rights means copyright and/or similar rights closely related to copyright including, without limitation, performance, broadcast, sound recording, and Sui Generis Database Rights, without regard to how the rights are labelled or categorised. For purposes of this Public Licence, the rights specified in Section 2(b)(1)-(2) are not Copyright and Similar Rights.
e. Effective Technological Measures means those measures that, in the absence of proper authority, may not be circumvented under laws fulfilling obligations under Article 11 of the WIPO Copyright Treaty adopted on December 20, 1996, and/or similar international agreements.
f. Exceptions and Limitations means fair use, fair dealing, and/or any other exception or limitation to Copyright and Similar Rights that applies to Your use of the Licensed Material.
g. Licence Elements means the licence attributes listed in the name of a Creative Commons Public Licence. The Licence Elements of this Public Licence are Attribution and ShareAlike.
h. Licensed Material means the artistic or literary work, database, or other material to which the Licensor applied this Public Licence.
i. Licensed Rights means the rights granted to You subject to the terms and conditions of this Public Licence, which are limited to all Copyright and Similar Rights that apply to Your use of the Licensed Material and that the Licensor has authority to license.
j. Licensor means the individual(s) or entity(ies) granting rights under this Public Licence.
k. Share means to provide material to the public by any means or process that requires permission under the Licensed Rights, such as reproduction, public display, public performance, distribution, dissemination, communication, or importation, and to make material available to the public including in ways that members of the public may access the material from a place and at a time individually chosen by them.
l. Sui Generis Database Rights means rights other than copyright resulting from Directive 96/9/EC of the European Parliament and of the Council of 11 March 1996 on the legal protection of databases, as amended and/or succeeded, as well as other essentially equivalent rights anywhere in the world.
m. You means the individual or entity exercising the Licensed Rights under this Public Licence. Your has a corresponding meaning.
Section 2 – Scope.
a. Licence grant.
Subject to the terms and conditions of this Public Licence, the Licensor hereby grants You a worldwide, royalty-free, non-sublicensable, non-exclusive, irrevocable licence to exercise the Licensed Rights in the Licensed Material to: A. reproduce and Share the Licensed Material, in whole or in part; and
B. produce, reproduce, and Share Adapted Material.
Exceptions and Limitations. For the avoidance of doubt, where Exceptions and Limitations apply to Your use, this Public Licence does not apply, and You do not need to comply with its terms and conditions.
Term. The term of this Public Licence is specified in Section 6(a).
Media and formats; technical modifications allowed. The Licensor authorises You to exercise the Licensed Rights in all media and formats whether now known or hereafter created, and to make technical modifications necessary to do so. The Licensor waives and/or agrees not to assert any right or authority to forbid You from making technical modifications necessary to exercise the Licensed Rights, including technical modifications necessary to circumvent Effective Technological Measures. For purposes of this Public Licence, simply making modifications authorised by this Section 2(a)(4) never produces Adapted Material.
Downstream recipients
A. Offer from the Licensor – Licensed Material. Every recipient of the Licensed Material automatically receives an offer from the Licensor to exercise the Licensed Rights under the terms and conditions of this Public Licence. B. Additional offer from the Licensor – Adapted Material. Every recipient of Adapted Material from You automatically receives an offer from the Licensor to exercise the Licensed Rights in the Adapted Material under the conditions of the Adapter’s Licence You apply. C. No downstream restrictions. You may not offer or impose any additional or different terms or conditions on, or apply any Effective Technological Measures to, the Licensed Material if doing so restricts exercise of the Licensed Rights by any recipient of the Licensed Material.
No endorsement. Nothing in this Public Licence constitutes or may be construed as permission to assert or imply that You are, or that Your use of the Licensed Material is, connected with, or sponsored, endorsed, or granted official status by, the Licensor or others designated to receive attribution as provided in Section 3(a)(1)(A)(i).
b. Other rights.
Moral rights, such as the right of integrity, are not licensed under this Public Licence, nor are publicity, privacy, and/or other similar personality rights; however, to the extent possible, the Licensor waives and/or agrees not to assert any such rights held by the Licensor to the limited extent necessary to allow You to exercise the Licensed Rights, but not otherwise.
Patent and trademark rights are not licensed under this Public Licence.
To the extent possible, the Licensor waives any right to collect royalties from You for the exercise of the Licensed Rights, whether directly or through a collecting society under any voluntary or waivable statutory or compulsory licensing scheme. In all other cases the Licensor expressly reserves any right to collect such royalties.
Section 3 – Licence Conditions.
Your exercise of the Licensed Rights is expressly made subject to the following conditions.
a. Attribution.
If You Share the Licensed Material (including in modified form), You must: A. retain the following if it is supplied by the Licensor with the Licensed Material:
i. identification of the creator(s) of the Licensed Material and any others designated to receive attribution, in any reasonable manner requested by the Licensor (including by pseudonym if designated);
ii. a copyright notice;
iii. a notice that refers to this Public Licence;
iv. a notice that refers to the disclaimer of warranties;
v. a URI or hyperlink to the Licensed Material to the extent reasonably practicable;
B. indicate if You modified the Licensed Material and retain an indication of any previous modifications; and
C. indicate the Licensed Material is licensed under this Public Licence, and include the text of, or the URI or hyperlink to, this Public Licence.
You may satisfy the conditions in Section 3(a)(1) in any reasonable manner based on the medium, means, and context in which You Share the Licensed Material. For example, it may be reasonable to satisfy the conditions by providing a URI or hyperlink to a resource that includes the required information.
If requested by the Licensor, You must remove any of the information required by Section 3(a)(1)(A) to the extent reasonably practicable.
b. ShareAlike.
In addition to the conditions in Section 3(a), if You Share Adapted Material You produce, the following conditions also apply.
Section 4 – Sui Generis Database Rights.
Where the Licensed Rights include Sui Generis Database Rights that apply to Your use of the Licensed Material:
a. for the avoidance of doubt, Section 2(a)(1) grants You the right to extract, reuse, reproduce, and Share all or a substantial portion of the contents of the database;
b. if You include all or a substantial portion of the database contents in a database in which You have Sui Generis Database Rights, then the database in which You have Sui Generis Database Rights (but not its individual contents) is Adapted Material, including for purposes of Section 3(b); and
c. You must comply with the conditions in Section 3(a) if You Share all or a substantial portion of the contents of the database.
For the avoidance of doubt, this Section 4 supplements and does not replace Your obligations under this Public Licence where the Licensed Rights include other Copyright and Similar Rights.
Section 5 – Disclaimer of Warranties and Limitation of Liability.
a. Unless otherwise separately undertaken by the Licensor, to the extent possible, the Licensor offers the Licensed Material as-is and as-available, and makes no representations or warranties of any kind concerning the Licensed Material, whether express, implied, statutory, or other. This includes, without limitation, warranties of title, merchantability, fitness for a particular purpose, non-infringement, absence of latent or other defects, accuracy, or the presence or absence of errors, whether or not known or discoverable. Where disclaimers of warranties are not allowed in full or in part, this disclaimer may not apply to You.
b. To the extent possible, in no event will the Licensor be liable to You on any legal theory (including, without limitation, negligence) or otherwise for any direct, special, indirect, incidental, consequential, punitive, exemplary, or other losses, costs, expenses, or damages arising out of this Public Licence or use of the Licensed Material, even if the Licensor has been advised of the possibility of such losses, costs, expenses, or damages. Where a limitation of liability is not allowed in full or in part, this limitation may not apply to You.
c. The disclaimer of warranties and limitation of liability provided above shall be interpreted in a manner that, to the extent possible, most closely approximates an absolute disclaimer and waiver of all liability.
Section 6 – Term and Termination.
a. This Public Licence applies for the term of the Copyright and Similar Rights licensed here. However, if You fail to comply with this Public Licence, then Your rights under this Public Licence terminate automatically.
b. Where Your right to use the Licensed Material has terminated under Section 6(a), it reinstates:
For the avoidance of doubt, this Section 6(b) does not affect any right the Licensor may have to seek remedies for Your violations of this Public Licence.
c. For the avoidance of doubt, the Licensor may also offer the Licensed Material under separate terms or conditions or stop distributing the Licensed Material at any time; however, doing so will not terminate this Public Licence.
d. Sections 1, 5, 6, 7, and 8 survive termination of this Public Licence.
Section 7 – Other Terms and Conditions.
a. The Licensor shall not be bound by any additional or different terms or conditions communicated by You unless expressly agreed.
b. Any arrangements, understandings, or agreements regarding the Licensed Material not stated herein are separate from and independent of the terms and conditions of this Public Licence.
Section 8 – Interpretation.
a. For the avoidance of doubt, this Public Licence does not, and shall not be interpreted to, reduce, limit, restrict, or impose conditions on any use of the Licensed Material that could lawfully be made without permission under this Public Licence.
b. To the extent possible, if any provision of this Public Licence is deemed unenforceable, it shall be automatically reformed to the minimum extent necessary to make it enforceable. If the provision cannot be reformed, it shall be severed from this Public Licence without affecting the enforceability of the remaining terms and conditions.
c. No term or condition of this Public Licence will be waived and no failure to comply consented to unless expressly agreed to by the Licensor.
d. Nothing in this Public Licence constitutes or may be interpreted as a limitation upon, or waiver of, any privileges and immunities that apply to the Licensor or You, including from the legal processes of any jurisdiction or authority.
Version: May 2025